Privacy Policy

Privacy Policy

1. Introduction

This practice is operated by Naoko Sukegawa trading under the name “Nowco” (referred to as “the Practitioner”).

The Practitioner is based in the United Kingdom and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller responsible for your personal data is Naoko Sukegawa trading as Nowco (the practitioner).

2. What Information is Collected

The following types of personal data may be collected:

• Name and contact details (email, phone number)

• Basic personal information relevant to your sessions

• Health and well-being information (where relevant to therapy)

• Session notes (kept minimal and relevant)

• Payment and booking information

3. How Your Information is Used

Your information is used to:

• Provide therapeutic and well-being services

• Communicate regarding appointments and support

• Maintain safe and effective practice

• Meet legal and ethical obligations

Your data is never sold or shared for marketing purposes.

4. Lawful Basis for Processing

Your data is processed under the following lawful bases:

• Consent (for therapy and communication)

• Legitimate interest (to provide services safely and effectively)

• Special category data (health information) is processed only where necessary for therapeutic support

5. Confidentiality

All sessions are treated as confidential.

However, confidentiality may be broken if:

• There is a risk of serious harm to yourself or others

• There are safeguarding concerns (e.g. involving a child or vulnerable adult)

• Disclosure is required by law

Where possible, this will be discussed with you first.

6. Data Storage and Security

Your data is stored securely using password-protected and/or encrypted systems.

Reasonable steps are taken to prevent unauthorised access, loss, or misuse.

7. Data Retention

Your information is kept only as long as necessary for professional and legal purposes.

Typically, records may be retained for up to 7 years after the end of our work together, unless otherwise required.

8. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (where applicable)

• Withdraw consent at any time

Requests can be made via email.

9. Online Sessions / Video Conferencing

Online sessions may be delivered using Zoom or another secure video conferencing platform.

When online sessions are arranged, the Practitioner may process personal data such as the client’s name, email address, appointment details, and any information shared during the session.

Zoom may act as a third-party service provider/data processor for the purpose of delivering online sessions. Reasonable steps are taken to protect confidentiality, including the use of secure links, meeting passwords, waiting rooms, and appropriate privacy settings.

Sessions are not recorded unless this has been discussed and agreed in writing in advance.

Clients are encouraged to attend online sessions from a private space and to use a secure internet connection where possible.

This belongs in your Privacy Policy / GDPR Policy because it is about personal data, third-party platforms, confidentiality, recording, and security.

10. Contact

If you have any questions about this policy or your data, please contact: Naoko Sukegawa (Nowco)

info@soul-healingjourney.com

11. Updates

This policy may be updated occasionally to reflect changes in practice or legal requirements.